Terms of Service

1. The service

Sullio Ltd (“Sullio”, “we”, “us”) provides a software platform that enables self-care and wellness businesses (“venue owners”) to manage bookings, payments and client relationships, and enables consumers (“clients”) to discover and book those venues.

Sullio is not a party to the contract between a venue owner and a client. We are not responsible for the quality, safety or legality of services provided by venues listed on the platform. Any disputes arising from an appointment are between the client and the venue.

2. Account responsibilities

• You must be at least 18 years old to create an account.
• You are responsible for maintaining the security of your login credentials.
• You must provide accurate and current information when registering.
• One person or business entity may not operate multiple accounts to circumvent any suspension or restriction.

3. Subscription and billing

Venue owner accounts are billed on a monthly subscription basis. By subscribing you agree to the following:

• Subscriptions auto-renew monthly unless cancelled before the renewal date.
• Payments are processed by Stripe. By subscribing you also agree to Stripe's terms of service.
• We do not offer partial refunds for unused portions of a billing period. Cancellation takes effect at the end of the current period.
• We reserve the right to change subscription pricing with 30 days' written notice. Continuing to use the service after the notice period constitutes acceptance.

4. Acceptable use

You agree not to use Sullio to:

• Violate any applicable law or regulation.
• Upload or transmit malicious code, spam or unsolicited communications.
• Scrape, copy or redistribute platform content without our written permission.
• Impersonate another person or business.
• Engage in fraudulent bookings or payment manipulation.

We reserve the right to suspend or terminate accounts that breach these terms without notice.

5. Venue owner responsibilities

Venue owners are solely responsible for: the accuracy of their service listings, pricing and availability; complying with applicable trading and employment laws; collecting and remitting any applicable VAT; and fulfilling bookings made through the platform in a professional manner. Sulliois not liable for any losses arising from a venue owner's failure to meet these obligations.

6. Intellectual property

All platform software, design, trademarks and branding are owned by Sullio Ltd. You retain ownership of any content you upload (venue photos, service descriptions, client data). You grant us a limited licence to display and process that content solely to provide the service.

7. Limitation of liability

To the fullest extent permitted by Scots and UK law, our aggregate liability to you for any claim arising from use of the platform is limited to the total fees you paid to us in the three months preceding the claim. We are not liable for indirect, incidental or consequential losses, including loss of revenue or data.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

8. Governing law

These terms are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts, without prejudice to any mandatory consumer protection rights you may hold under the law of your country of residence.

9. Changes to these terms

We will provide at least 30 days' written notice of material changes to these terms via email. Continued use of Sullio after the notice period constitutes acceptance of the revised terms. For minor or non-material changes, we may update the policy without notice.

10. Contact

For questions about these terms, email legal@sullio.co.uk.